We have all experienced the rude customer service rep. The one who seems bored by your call and unsympathetic is an understatement. I’ve been hung up on, yelled at, and even had one flatly refuse to transfer me to a supervisor. I’ve always been baffled by the sort of person who would take these jobs when they obviously hate dealing with people.
Some of the worst rated customer service industries are cable/cell phone providers (AT&T) and airlines (all of them). But I think we tend to overlook the obvious, government offices.
These people are never cheerful and while I really can’t blame them…couldn’t they at least fake it? I’m sorry if I am the hundredth person to call with a complaint but couldn’t you try to resolve my issue instead of telling me too bad, that’s the way it is regardless of whether I agree or not?
Maybe then I wouldn’t have to scream at you to assist me and hang up when you start to cry.
(I’m totally kidding…really…)